Online Sales, returns Policy – Consumers
Mistral Energy Products Ltd. hope that all your purchases go ahead without any issues, however, we recognise that there may be times when you might wish to cancel the purchase of a product and return it to us.
You have the right to cancel a purchase anytime within 14 days after receipt of the product and receive a refund/exchange or credit.
In order to activate this procedure, you must notify our office of our intention as soon as possible within this period and you will be given a further 14 days to return the item back to us, at your cost,
The item must be in its original packaging, as new, not damaged, or not been used.
Postage refunds will be calculated at the cheapest method available.